Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Account and Membership

1.1 How do I create an account?
To create an account, click on the "Sign Up" button on our homepage. Fill in the required information and complete your registration by checking the confirmation email sent to your email address.

1.2 How can I update my account information?
After logging into your account, go to the "My Account" section where you can update your personal details.

1.3 I forgot my password, what should I do?
Click on the "Forgot Password" link on the login page and enter your email address. You will receive a reset link.

2. Order Processing

2.1 How can I place an order?
Select the products you wish to purchase, add them to your cart, and click "Go to Cart" to follow the checkout steps.

2.2 Where is my order, and how can I track it?
After logging into your account, go to the “My Orders” section to track your order status. You will also receive a tracking number via email.

2.3 Can I cancel my order?
You can only cancel your order before it is shipped. Please contact our customer service for cancellation.

3. Delivery Conditions

3.1 What are the delivery times?
For Istanbul, delivery is within 1-3 business days, for other major cities 2-4 business days, and for other cities 3-5 business days. There may be delays during busy periods.

3.2 Is there a delivery fee?
We offer free delivery for orders above 100 TL. Orders below 100 TL are subject to a delivery fee.

3.3 How can I update my delivery address?
You can update your address before completing your order. Once your order is confirmed, please contact customer service to request an update.

4. Returns and Exchanges

4.1 How can I return a product?
You can return a product within 14 days of receiving it, as long as it is unused and in its original packaging. Please contact customer service for return requests.

4.2 How does the exchange process work?
Exchanges must be made with the product in its original packaging and unused. Notify our customer service team about your exchange request, and you will be guided through the process.

4.3 How long does the return process take?
The return process usually takes 5-10 business days. Once we receive your product, we will initiate the return process.

5. Payment Information

5.1 What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and cash on delivery.

5.2 Are my payment details secure?
All payment transactions are protected with SSL encryption technology and processed in accordance with PCI DSS standards.

5.3 What should I do if I experience issues during the payment process?
If you encounter any issues, please contact our customer service. We would be happy to assist you in resolving the issue.

6. Product Information

6.1 Do your products come with a warranty?
Yes, most of our products come with a manufacturer's warranty. The warranty period varies depending on the product type.

6.2 Where can I find the technical specifications of the products?
You can find detailed technical specifications, user manuals, and descriptions on the product pages. If you have further questions, please contact customer service.

6.3 What is the stock status of my product?
Stock information is available on the product pages. For accurate stock information, please contact our customer service.

7. Campaigns and Discounts

7.1 How can I keep track of your campaigns?
You can regularly receive information from the campaign sections on our homepage or through our email newsletters. You can also follow our social media accounts.

7.2 How do I use discount codes?
During checkout, enter your discount code in the specified field to apply your discount.

8. Contact

8.1 How can I contact customer service?
You can reach us using the following contact methods:

8.2 What are your working hours?
Our customer service is available Monday to Friday, from 09:00 to 18:00.

9. Other Questions

9.1 Can I get information about your cookie policy?
For detailed information about our cookie policy, please visit our Cookie Policy page.

9.2 What is your privacy policy?
For details on how your personal information is collected, used, and protected, please review our Privacy Policy page.